Raising money
I've pulled out of the event ? can my donors get a refund?

Before you do anything else, please cancel your fundraising page to stop donations coming in.

  1. Click on Your Account
  2. Enter your email address and password then click on Continue using our secure server
  3. Click on Your fundraising pages
  4. Click on Go next to the page you want to cancel
  5. Scroll down and click on Cancel this page

I already have donations on my page?

We can't refund donations made to your fundraising page because they're processed immediately and paid directly to your charity. It's what makes Justgiving so efficient!

If your donors would like a refund, please ask them to contact your charity. We give refunds only in exceptional circumstances, with the charity's written approval.

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