If you’re having problems logging in, you might need to check your internet cookie settings.

What’s an internet cookie?

It’s a tag that lets our server remember which user is which. It helps us to identify returning visitors, allows you to access your secure account area and helps pages load faster on your computer.

How do I check my internet cookie settings?

Internet Explorer

1. Click on the Tools menu
2. Click on Internet Options
3. Click on the Privacy tab
4. Check your setting is medium
5. Click on OK

Firefox

1. Click on the Tools menu
2. Click on Options
3. Click on the Privacy tab
4. Make sure you’ve ticked Accept cookies from sites
5. Click on OK

Safari

1. Click on the Safari menu
2. Click on Preferences
3. Select Accept cookies: only from sites you navigate to
4. Close the popup window

Opera

1. Click on the Tools menu
2. Click on Preferences
3. Click on the Advanced tab
4. Click on Cookies on the left-hand panel
5. Select Accept only cookies from the site I visit
6. Click on OK