Terms and Conditions

Giving.com Limited, whose registered office is at 30 Eastbourne Terrace, London, W2 6LA (registration no. 3871904) trading as Justgiving ("JG"), operates www.justgiving.com (the "Website"). These are the general Terms and Conditions which govern your use of the Website. Please read these Terms and Conditions carefully. If you do not wish to be bound by these Terms and Conditions, you should not continue to use or access the Website.

These Terms and Conditions may change or be updated from time to time. It remains your responsibility to access and check these Terms and Conditions wherever you access the Website. The latest version of these Terms and Conditions will govern any future usage by you of the Website.

About the charities and organisations featured on the Website

The Website allows you to donate to, and raise funds for, any of the charities and organisations listed on this Website. Every charity or organisation featured has a contractual agreement with JG authorising JG to collect donations and reclaim Gift Aid on its behalf under the UK government's Gift Aid scheme. Charities and organisations are accepted as members at JG's discretion. Charities must be registered with the Charity Commission or exempt from registration for JG to reclaim Gift Aid on their behalf. JG also features reputable not-for-profit organisations, which are not eligible for Gift Aid reclaim. These are clearly listed on the Website as not eligible for Gift Aid reclaim. Charities and not-for-profit organisations can have similar names: it is your responsibility to check that you are donating to the organisation you intended.


Donations will only be refunded to you with the prior written consent of the charity to whom it has been made, regardless of whether or not the donation had been paid to the charity by JG. Before a donation is refunded, the relevant charity must agree that JG may deduct the amount to be refunded from subsequent payments to be made by JG to the charity.?Where no further payments are due to be made to such charity within one week of the refund being made to you, JG reserves the right to invoice the charity for the amount of the refund and the charity must agree to settle that invoice within one month of the date of the invoice.

Use of your donation

JG is not responsible for any dissatisfaction you may have regarding the recipient organisation's use of any donation you may make through the Website or websites powered by us. Please note that the recipient organisation reserves the right to use your donation for its general purposes. JG cannot guarantee that funds will be earmarked for a particular appeal, unless specifically stated by the recipient organisation itself.

JG fees

JG charges a small transaction fee on every donation made on the Website. The fee is currently 5% of the gross donation, which is the donation plus any Gift Aid reclaimed. When a donation is not eligible for Gift Aid reclaim, the 5% fee applies to the donation alone. Subscription fees also apply to charities and companies for additional services. For up-to-date details please visit www.justgiving.com/charities.

Unauthorised card use

When a donation is made on the Website the transaction is final and not disputable unless unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

Protecting your password

When you register with JG and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your password, we recommend that you change your password immediately or call our helpdesk on 0845 021 2110 (local rate).

Gift Aid information

When you donate to a charity on the Website and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, JG reclaims Gift Aid on behalf of the charity under the Gift Aid scheme. JG is not an accounting, taxation or financial advisor, and you should not rely on information given on the Website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.


JG's Privacy Policy forms part of these Terms and Conditions. By agreeing to these Terms and Conditions you also give your consent to the way we may handle your personal information under that Policy. Read our Privacy Policy here.

User conduct

You must at all times use the Website and its associated services in a responsible and legal manner. In particular, but not exclusively:

  • You must not upload offensive, obscene or racist content, including photographs, on to the Website. JG does not actively edit the Website but reserves the right to remove or edit any content posted on the Website at its sole discretion and without notice, regardless of whether or not it is, in the opinion of any third party, offensive, obscene or racist. If you notice any such content, please email us at .
  • If you build a personal fundraising page on JG, it is your responsibility to ensure that the content you are uploading on your page, in particular the photograph, is not copyright-protected. If it is, you must obtain the copyright owner's written consent to use it. JG reserves the right to remove any pictures, photographs or copy from personal fundraising pages, at its sole discretion and without notice if their copyright status is in any doubt. If you suspect a breach of copyright on the Website, please email us at .
  • Other than in relation to your own personal fundraising page, you may not remove or change anything on the Website.

In addition, you as a user must not:

  • misrepresent your identity or affiliation with any other person or organisation;
  • use the website to send junk email or 'spam' to people who do not wish to receive email from you;
  • use the Website to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes or chain letters;
  • interfere with, or disrupt, the service or services or networks connected to the service and introduce any computer virus (including any variant or similar malicious code or instructions) to the JG systems.

JG reserves the right to cancel your membership and delete any personal fundraising page without notice in the event of a breach of the above rules.

Building a personal fundraising page in aid of a charity in no way implies JG's or the charity's endorsement of your fundraising activity. Many charities disapprove of, and do not wish to be involved in, dangerous sports or unusual challenges. It is your responsibility to check with the charity first that your chosen activity does not contravene the charity's policies. JG reserves the right, at its absolute discretion and without notice, to cancel your personal fundraising page at the request of the charity, in the event that the charity, in its absolute discretion, deems your fundraising activity inappropriate or unnecessarily dangerous.


The Website contains links to the websites of member charities and other organisations, whether charities or otherwise. Inclusion of a link to another website does not imply endorsement of its content or opinions. Your relationship and any transactions with other organisations through their websites or otherwise are your own responsibility.

Partner Services

JG may from time to time select partners offering relevant information and services that we believe will enhance our provision for visitors to the Website. Whilst we will do our best to select partners of the highest integrity, we are not responsible for any aspect of the information or services offered by them, and if you choose to use their services you do so at your own risk.


The names Justgiving, Justgiving.com, Justevents, Justgifts, the Justgiving logo and any other product and service names that we may present on the Website from time to time may not be used in connection with any product or service that is not JG's, nor in any manner that is likely to cause confusion, or in any way that may disparage or discredit JG. Other trade marks, service marks or logos that appear on the Website, in particular (but not exclusively) those of member charities, are the property of their respective owners and are likely to be registered trade marks and subject to restrictions as to their use. They must not be used without the express permission of both JG and the trade mark owner.


All content on the Website is owned by JG, our member charities, or other original providers, and is protected by the applicable intellectual property and proprietary rights and laws. You may copy content for your own personal, non-commercial use provided you do not alter it or remove any copyright, trade mark or other proprietary notice. No other use of the Website's content is permitted without the express prior permission of JG, and, where applicable, the copyright holder. Inquiries and permission requests may be sent to .

Changes to the service

JG will make every effort to ensure that the Website and other services are available continuously, but reserves the right to modify, suspend or discontinue all or any part at any time with or without notice. Unless specifically exempted, any new features, services or software applications introduced shall be subject to these Terms and Conditions.

Failure to comply with these Terms and Conditions

In the event that you commit a breach of these Terms and Conditions JG reserves the right at its sole discretion to immediately and without notice suspend or permanently deny your access to all or part of the Website and services.


You may discontinue use of the Website and services at any time. These Terms and Conditions will continue to apply to past use by you.

Disclaimer and Limitation of Liability

JG does not, and nothing in these Terms and Conditions shall act to, exclude or limit JG's liability for death or personal injury resulting from its negligence, fraud or any other liability which may not by applicable law be excluded or limited.

You agree that your use of the Website is on an "as is" and "as available" basis and that your use of the Website is at your sole risk. JG does not guarantee continuous uninterrupted or secure access to our services and operation of the Website may be interfered with by numerous factors outside of our control. On that basis, except as expressly set out in these Terms and Conditions, JG does not provide conditions, warranties or other terms in relation to the Website, to the extent permissible by law. JG shall undertake general maintenance and upkeep of the Website between 03:00 - 07:00 hours at the weekends from time to time. During this period, the Website shall not be available for use.

Subject to exceptions listed above, in no event shall JG be liable (whether for breach of contract, negligence or for any other reason) for any loss or damage which you may claim to have suffered by reason of your accessing and use of the Website, including (but not limited to) loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, loss of or waste of management or other staff time, or for any indirect, consequential or special loss, however arising.

JG may change the format and content of the Website from time to time. You should refresh your browser each time you visit the Website to ensure that you download the most up to date version of the Website, including the latest version of these Terms and Conditions.

Governing law

These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Third party rights

A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Close window