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Raising money ? frequently asked questions
Creating a page
I'm having
problems logging in
Can I create a page to raise money for more than one charity?
Can I re-use the web address of my old Justgiving page?
Why can't I find my fundraising page?
Who can fundraise on Justgiving?
Selling tickets?
Managing and updating your page
How do I
change my message, offline total or target amount
?
How do I
upload an image
to my page?
Why don't fundraising pages accept
pledges
('pay on completion')?
I've built a page for the wrong charity - what should I do now?
I've
pulled out of the event
- can my donors get a refund?
How do I email people who have donated through my fundraising page?
How do I change the event date on my fundraising page?
How do I
extend the life
of my page?
What are
tags
and how do I add them to my fundraising page?
What are
widgets
and
badges
and how do I add them to my fundraising page?
How do I
add a badge to my Outlook
signature?
How do I turn off the
donation table columns
on my page?
Why are Justgiving fundraising pages indexed by
search engines
?
Donations to your page
Some sponsors have used odd display names. How can I see their real name?
Has the money I've raised on my fundraising page been paid to the charity?
Why doesn't the total on my page include Gift Aid?
Do I need to tell my charity about my fundraising? How do they know how much I have raised?
Why are some donations
not eligible for Gift Aid
?
Can people donate to my fundraising page from
overseas
?
How does Justgiving process donations?
Need more help?
If you can't find the information you need, please
contact our helpdesk
.
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Justgiving ? Fundraising made easy
