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You are here: Help > Donating
Donating - frequently asked questions
Overview
  • I live outside the UK. Can I donate to a Justgiving fundraising page?
  • Has my donation been paid to the charity?
  • What are Verified by VISA (VBV?) and MasterCard SecureCode (MCSC?)?
  • Can I make a donation to my charity by phone or cheque through Justgiving?

Donating to a friend?s fundraising page
  • How do I edit the message I left on my friend's page?
  • Why can I no longer make a pledge to my friend's page ('pay on completion')?
  • How do I donate anonymously on my friend's page?
  • I think I may have sponsored the wrong person. What should I do?
  • Why are Justgiving fundraising pages indexed by search engines?

Problems donating
  • My card has been rejected. How can I donate again?
  • I don't have a postcode - what should I do?
  • How do I update or cancel a monthly donation I've made
  • I'm having problems logging in

Gift Aid and Tax
  • Why does my donation not include Gift Aid?
  • I made a donation but checked the wrong box so my donation has not had Gift Aid added. What should I do?
  • Can I get tax relief on my donation?
  • I would like to donate money from my company. How do I obtain company tax relief?

Need more help?

If you can't find the information you need, please contact our helpdesk.

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