• I live outside the UK. Can I donate to a Justgiving fundraising page?
• Has my donation been paid to the charity?
• What are Verified by VISA (VBV?) and MasterCard SecureCode (MCSC?)?
• Can I make a donation to my charity by phone or cheque through Justgiving?

Donating to a friend?s fundraising page

• How do I edit the message I left on my friend's page?
• Why can I no longer make a pledge to my friend's page ('pay on completion')?
• How do I donate anonymously on my friend's page?
• I think I may have sponsored the wrong person. What should I do?
• Why are Justgiving fundraising pages indexed by search engines?

Problems donating

• My card has been rejected. How can I donate again?
• I don't have a postcode - what should I do?
• How do I update or cancel a monthly donation I've made
• I'm having problems logging in

Gift Aid and Tax

• Why does my donation not include Gift Aid?
• I made a donation but checked the wrong box so my donation has not had Gift Aid added. What should I do?
• Can I get tax relief on my donation?
• I would like to donate money from my company. How do I obtain company tax relief?