Where to find us

First Floor
30 Eastbourne Terrace
W2 6LA
Map to JustGiving

Contact Us

Whether you’re fundraising, donating or managing your charity account, we’re here to help you. Head to our online help area, or phone or email us. You’ll find all the details below.

Online support for fundraisers and donors


Most popular questions

What happens to the money I have raised? How do I edit my donation message? How do I upload my photo? How do I edit my fundraising page?

Go to the main help section


Help for Charities


If you have a question about using JustGiving or want to find out more about becoming a member, check out our dedicated charity area.

Go to the charities area>


If our help section has not answered your question or if you have a general enquiry, you can contact us in the following ways:

Are you a fundraiser or donor?

Monday to Friday 9am - 6pm, Weekends 9am - 5pm

Email our support team

Call our support team on 0845 021 2110

Are you a charity?

Monday to Friday 9am - 6pm

Email our charity support team

Call our charity support team on 0845 021 2133

Press Enquiries

Email our PR team