Creating a page

• I'm having problems logging in
• Can I create a page to raise money for more than one charity?
• Can I re-use the web address of my old Justgiving page?
• Why can't I find my fundraising page?
• Who can fundraise on Justgiving?
• Selling tickets?

Managing and updating your page

• How do I change my message, offline total or target amount?
• How do I upload an image to my page?
• How can I add more than one photo to my fundraising page?
• How can I add a video to my fundraising page?
• Why don't fundraising pages accept pledges ('pay on completion')?
• I've built a page for the wrong charity - what should I do now?
• I've pulled out of the event - can my donors get a refund?
• How do I email people who have donated through my fundraising page?
• How do I change the event date on my fundraising page?
• How do I extend the life of my page?
• What are tags and how do I add them to my fundraising page?
• What are widgets and badges and how do I add them to my fundraising page?
• How do I add a badge to my Outlook signature?
• How do I turn off the donation table columns on my page?
• Why are Justgiving fundraising pages indexed by search engines?

Donations to your page

• Some sponsors have used odd display names. How can I see their real name?
• Has the money I've raised on my fundraising page been paid to the charity?
• How much has my page raised and does this include Gift Aid?
• Do I need to tell my charity about my fundraising? How do they know how much I have raised?
• Why are some donations not eligible for Gift Aid?
• Can people donate to my fundraising page from overseas?
• How does Justgiving process donations?